There is a flat rate postage and packing charge of £1 for all orders. We aim to dispatch all orders within 1 working day. There is no shipping on Saturday or Sundays, therefore orders placed on a Friday will be shipped the following Monday. We ship most orders via Royal Mail 1st Class delivery, this has a delivery time of 1–3 days. Larger order will be sent via courier with an expected delivery time of 2-4 days.
Where delivery has been upgraded to 1st Class Recorded, please note this is NOT a guaranteed next day delivery service. Royal Mail aims to deliver these items the next working day and in most cases, this is achieved. All orders upgraded to 1st Class Recorded will require a signature on delivery.
eCig Wholesale takes no responsibility for items that are shipped successfully but fail to arrive due to the failings of the shipping company, we retain proof of postage for all items that are posted and will be provided on request. Once an item has been successfully dispatched from eCig Wholesale it is the responsibility of the respective shipping company. Our courier does not allow any claims procedure to begin before 28 days (15 days for Royal Mail) have passed since the date of shipping. eCig Wholesale may, however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no additional cost.
Please be aware that eCig Wholesale is acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against the shipping company. This is an eCig Wholesale policy to offer our valued customers the very highest level of service. If you should have any shipping problems please be aware that these stipulations are strictly adhered to.
We appreciate your continued custom and sincerely hope that you never experience any shipping problems. Please be considered when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies.
*For international orders please contact us first?
|Service||Locations||Delivery Schedule||Cost per Shipment|
|Royal Mail 1st Class Service||All of UK||1-3 days |
Monday - Friday
|Royal Mail 1st Class Recorded (Usually Next Day)||All of UK ||1-2 days |
Monday - Saturday