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Monday to Friday from 9:00 am to 5:00 pm

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Delivery Information

To qualify for free delivery* there is a minimum order value of £10, orders below this will incur a £1 delivery charge. All orders will be dispatched within 1 working day. There is no shipping on Saturday or Sundays, therefore orders placed on a Friday will be shipped the following Monday. We ship most orders via Royal Mail 1st Class delivery, this has a delivery time of 1–2 days. Larger order will be sent via courier with an expected delivery time of 2-3 days.

eCig Wholesale take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company, we retain proof of postage for all items that are posted and will be provided on request. Once an item has been successfully dispatched from eCig Wholesale it is the responsibility of the respective shipping company. Our courier does not allow any claims procedure to begin before 28 days (15 days for Royal Mail) have passed since the date of shipping. eCig Wholesale may however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no additional cost.

Please be aware that eCig Wholesale are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against the shipping company. This is an eCig Wholesale policy to offer our valued customers the very highest level of service. If you should have any shipping problems please be aware that these stipulations are strictly adhered to.

We appreciate your continued custom and sincerely hope that you never experience any shipping problems. Please be considered when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies.

*free delivery only applies to addresses within the UK. For International order please contact us first?

Cost

Service Locations Delivery Schedule Cost per Shipment
Royal Mail 1st Class Service (Order value £10 or less) All of UK  1-3 days
Monday - Saturday
£1.00
Royal Mail 1st Class Service (Order value over £10)
All of UK 1-3 days
Monday - Saturday
Free
Royal Mail Recorded All of UK
1-3 days 
Monday - Saturday
£2.30