Terms & Conditions
INFORMATION ABOUT US
www.ecig-wholesale.co.uk is a site operated by G&S Trading (We).
ACCESSING OUR SITE
2.2 You must be 18 years of age or over to use our site and services.
2.3 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw (temporarily or permanently) or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period.
2.4 From time to time, we may restrict access to some parts of our site, or our entire site, both to users who have registered with us and to guest users.
2.5 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.
REGISTRATION AND PROVISION OF INFORMATION
3.1 You may register or otherwise provide your details with us, in order to purchase goods through our site, receive additional information and services for registered users and/or to access some areas of our site which is restricted to registered users. When registering or otherwise providing your details with us you must not provide any false information or impersonate any other person.
3.2 By registering on our site, you agree that:
3.2.1 your account and password are personal to you and may not be used by anyone else to access our site;
3.2.2 you shall be responsible for maintaining the confidentiality and security of your username, password(s) and any other piece of information which you choose, or are provided with, as part of our security procedures. You shall not share or disclose such information to any third party or do anything which would assist anyone else to gain access to your account and/or services for registered users;
3.2.3 you shall notify us immediately if you become aware of any authorised use of your account and/or password;
3.2.4 you will notify us immediately of any changes to your details by contacting our Customer Service Representatives by email to firstname.lastname@example.org; and
4.1 Orders will be dispatched within 24 hours. There is no shipping on Saturday or Sundays so orders placed on a Friday will be shipped the following Monday. We ship most orders via Royal Mail 1st Class delivery, this has a delivery time of 1–2 days. Larger order will be sent via courier with an expected delivery time of 2-3 days.
4.2 eCig Wholesale take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company, we retain proof of postage for all items that are posted which will be provided on request. Once an item has been successfully dispatched from eCig Wholesale it is the responsibility of the respective shipping company. Our courier does not allow any claims procedure to begin before 28 days (15 days for Royal Mail) have passed since the date of shipping. eCig Wholesale may however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no cost.
4.2.1 Please be aware that eCig Wholesale are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against the shipping company. This is an eCig Wholesale policy to offer our valued customers the very highest level of service. If you should have any shipping problems please be aware that these stipulations are strictly adhered to.
4.2.2 Please allow 14 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most items are available for delivery within 14 days of your order. If we are unable to supply you with your goods within this time, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or amend your order if this is the case.
4.3 If we fail to supply you, or supply you with goods that you find to be damaged, faulty or not as described after a reasonable examination, we will replace the item free of charge or refund your money. In these circumstances we reserve the right to ask you for independent confirmation of any claimed faults.
YOUR RIGHTS (WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MISS-DESCRIBED)
5.1 Unless they have faults reported to us as a result of your initial examination of the goods, we will repair any goods that are faulty, unsatisfactory or unfit for their purpose or offer you a like-for-like replacement. If we supplied you with the goods more than 14 days ago, we reserve the right to ask you to prove that the goods were faulty when we supplied them to you.
5.2 If we offer you a repair, and a repair is not possible or not possible within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and any fault-free use you have had from it.
5.3 If we offer you a replacement and a like-for-like replacement is not available or not available within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and the fault-free use you have had from it.
5.4 Any additional costs associated with repair or replacement of faulty goods will be borne by us. However the returns postage cost will be the responsibility of the customer.
5.5 Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from them.
5.6 Goods with faults due to normal wear and tear or damage caused by misuse will not be repaired nor replaced free of charge.
YOUR RIGHTS (UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS)
6.1 You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.
6.2 To cancel your order under the DSR:
6.2.1 Send an email, use our online form or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order; this includes your most recent order number and your name and full address.
6.2.2 Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. All items must be returned unopened and in a resaleable condition. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.
6.2.3 Return the items to us via an appropriate carrier.
6.3 PLEASE NOTE that returning goods under the cooling-off period allowed by the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.
6.4 Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 30 days of your cancellation.
TERMINATION AND/OR SUSPENSION OF REGISTRATION
7.1 If you no longer wish to have a registered account, you may terminate your account at any time by sending an email to email@example.com.
INTELLECTUAL PROPERTY RIGHTS
8.1 You may print off a copy, and you may download extracts, of any page(s) from our site for your personal reference only.
8.2 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
8.3 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
8.4 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
RELIANCE ON INFORMATION POSTED
9.1 Commentary and other materials posted on our site are not intended to amount to any kind of advice on which reliance should be placed. In particular, the information on our site should not be used as a replacement for advice from a medical professional. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or by anyone who may be informed of any of its contents.
OUR SITE CHANGES REGULARLY
10.1 We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material or to keep it updated.
11.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
11.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; and
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
TRANSACTIONS CONCLUDED THROUGH OUR SITE
13.1 Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.
14.1 You may use our site only for lawful purposes. You may not use our site:
14.1.1 in any way that breaches any applicable local, national or international law or regulation;
14.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
14.1.3 for the purpose of harming or attempting to harm minors or any vulnerable persons in any way;
14.1.4 to transmit, or procure the sending of, any unsolicited or unuathorised advertising or promotional material or any other form of similar solicitation (spam);
14.1.5 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
14.1.6 to attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site; or
14.1.7 to attack our site via a denial-of-service attack or a distributed denial-of-service attack.
14.2 You also agree:
14.2.1 not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use (www.ecig-wholesale.co.uk/terms.html); and
14.2.2 not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site or any equipment or network or software owned or used by any third party.
14.3 By breaching the provisions of clauses 11.1 and/or 11.2 above, you may commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities (maybe by disclosing your identity to them). In the event of such a breach, your right to use our site will cease immediately.
14.4 We will not be liable for any loss or damage caused by a denial-of-service or a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKING TO OUR SITE
16.1 You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
16.2 You must not establish a link from any website that is not owned by you.
16.4 If you wish to make any use of material on our site other than that set out above, please address your request to firstname.lastname@example.org.
LINKS FROM OUR SITE
17.1 Where our site contains links to other sites and resources provided by third parties these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
JURISDICTION AND APPLICABLE LAW
20.1 If you have any concerns about material which appears on our site, please contact email@example.com.
Thank you for visiting our site.